FAQ
- CAN I MAKE ADJUSTMENTS TO MY ORDER?
- IS YOUR SITE ONLY IN USD?
- WHERE DO YOU SHIP?
- THE STYLE I WANTED IS SOLD OUT! HOW CAN I FIND OUT IF IT’S BEING RESTOCKED?
- WHAT SHOULD I DO IF I'M EXPERIENCING AN ORDER ISSUE?
- WHY ISN’T MY DISCOUNT CODE WORKING?
- I FORGOT TO ADD MY DISCOUNT CODE. CAN YOU APPLY IT AFTER I PLACED MY ORDER?
- I DIDN'T RECEIVE A CONFIRMATION EMAIL, DID MY ORDER GO THROUGH?
- MY TRACKING NUMBER SAYS MY PACKAGE WAS DELIVERED, BUT I HAVEN’T RECEIVED IT
- CAN I USE MY OWN RETURN SHIPPING LABEL FOR A DOMESTIC RETURN?
- DO YOU OFFER PRICE ADJUSTMENTS?
- HOW LONG DOES IT TAKE TO PROCESS A RETURN?
- HOW CAN I TRACK MY ORDER?
- WHAT PAYMENT METHODS DO YOU ACCEPT?
- DO YOU SHIP TO P.O. BOXES OR APO/FPO ADDRESSES?
- HOW CAN I CONTACT CUSTOMER SERVICE?
- WHAT IF I RECEIVE A DAMAGED OR DEFECTIVE ITEM?
- DO YOU OFFER EXCHANGES?
- HOW DO I CANCEL MY ACCOUNT OR REMOVE MY PERSONAL INFORMATION?
CAN I MAKE ADJUSTMENTS TO MY ORDER?
Once an order is placed, we are unable to make any adjustments This includes canceling the order, adding or removing items, editing the order, or changing the shipping address
IS YOUR SITE ONLY IN USD?
Yes, all prices on our website are listed in USD, including the total order cost
WHERE DO YOU SHIP?
We ship within the USA Our trusted carriers are USPS, FedEx, UPS, and DHL
THE STYLE I WANTED IS SOLD OUT! HOW CAN I FIND OUT IF IT’S BEING RESTOCKED?
Items sell out quickly, but they may be restocked. Sign up for the product waitlist on the product page with your email, and you’ll be the first to know when it’s back in stock
WHAT SHOULD I DO IF I'M EXPERIENCING AN ORDER ISSUE?
Please submit a request through Contact Us or email us at info@jomomoment.com
WHY ISN’T MY DISCOUNT CODE WORKING?
Double-check the spelling of the code If you’re still having issues, contact our support team with the code, and we’ll be happy to help troubleshoot
I FORGOT TO ADD MY DISCOUNT CODE. CAN YOU APPLY IT AFTER I PLACED MY ORDER?
Once an order is placed, we cannot apply the discount code retroactively. Please save it for your next purchase
I DIDN'T RECEIVE A CONFIRMATION EMAIL, DID MY ORDER GO THROUGH?
If you haven’t received an order confirmation within 24 hours, please contact our support team
MY TRACKING NUMBER SAYS MY PACKAGE WAS DELIVERED, BUT I HAVEN’T RECEIVED IT
Once an order leaves our warehouse, we are not responsible for lost or stolen packages
CAN I USE MY OWN RETURN SHIPPING LABEL FOR A DOMESTIC RETURN?
To initiate a return, please submit a request through Contact Us or email us at info@jomomoment.com
DO YOU OFFER PRICE ADJUSTMENTS?
Unfortunately, we do not offer price adjustments. If a return and re-order is attempted, we will deny the return request and will only refund the amount paid for the duplicate order
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
Return processing takes 7 days
HOW CAN I TRACK MY ORDER?
Once your order has shipped, you will receive a confirmation email with a tracking number You can use this tracking number on the carrier’s website (USPS, FedEx, UPS, or DHL) to check the status of your delivery
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard, American Express, PayPal, Shop Pay, Amazon Pay, and Google Pay
DO YOU SHIP TO P.O. BOXES OR APO/FPO ADDRESSES?
At this time, we are unable to ship to P.O. Boxes or APO/FPO addresses Please provide a physical delivery address
HOW CAN I CONTACT CUSTOMER SERVICE?
Please submit a request through Contact Us or email us at info@jomomoment.com
WHAT IF I RECEIVE A DAMAGED OR DEFECTIVE ITEM?
If you receive a damaged or defective item, please contact our support team immediately with your order number and photos of the issue so we can assist you
DO YOU OFFER EXCHANGES?
At this time, we do not offer direct exchanges If you need a different size or color, we recommend placing a new order and returning the original item for a refund
HOW DO I CANCEL MY ACCOUNT OR REMOVE MY PERSONAL INFORMATION?
If you wish to delete your account or request the removal of your personal information from our system, please contact our support team, and we will assist you